Baji is operated by Khaled Atieh from Kuwait. We are a small team and answer every message ourselves — thank you for being patient with us.
Contact us
- Email: hello@bajikw.com — for product questions, onboarding help, feature requests, and bug reports.
- Response time: we aim to reply within one business day (Sunday–Thursday, 09:00–18:00 Kuwait time). Requests received on weekends and public holidays are answered on the next business day.
Billing, invoices & refunds
Our orders are handled by our Merchant of Record, Paddle. For anything related to payments, invoices, VAT, subscription changes, or refunds you can:
- Visit paddle.net and look up your order using your billing email.
- Or email us at hello@bajikw.com and we will coordinate with Paddle on your behalf.
See our Refund Policy for our 30-day money-back guarantee.
Security & privacy
For security reports (vulnerabilities, suspicious activity, account takeover) or privacy requests (data access, deletion), email hello@bajikw.com with the subject "Security" or "Privacy" and we will prioritise your message. See our Privacy Notice for more.
Common help topics
- Signing in: use the 6-digit code we email you. If it does not arrive, check spam or request a new code from the sign-in page.
- Forgot password: use the "Forgot password" link on the sign-in page — we will email you a reset link.
- Cancelling a subscription: open Baji → Settings → Billing → "Manage subscription" to open the Paddle billing portal.
- Adding branches or team members: open Baji → Team (owners and managers only).