This Refund Policy applies to subscriptions to the Baji software service, operated by Khaled Atieh ("Baji", "we", "us"). Our orders are sold through our Merchant of Record, Paddle.com, which handles all payments and refunds on our behalf.
1. 30-day money-back guarantee
If you are not satisfied with Baji, you can request a full refund within 30 days of your original order date. No hidden conditions — if it is not right for your business, you get your money back.
2. How to request a refund
Refunds are processed by our payment provider, Paddle. To request one:
- Visit paddle.net and look up your order using the email address you paid with, or use the link in your Paddle receipt.
- Or contact us directly at hello@bajikw.com and we will help you and coordinate with Paddle.
Refunds are typically returned to your original payment method within 5–10 business days after approval, depending on your bank.
3. Renewals
Subscriptions renew automatically at the end of each billing period unless you cancel. You can cancel at any time from the Billing section inside your Baji settings, or by contacting Paddle. For renewals, refunds outside the 30-day window are considered on a case-by-case basis and are not guaranteed.
4. Chargebacks
Please contact us or Paddle before initiating a chargeback with your bank — we can almost always resolve billing questions faster directly.
5. Contact
Baji is operated by Khaled Atieh, Kuwait. Email: hello@bajikw.com.